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FAQs
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Don't worry, we've got you covered. Instances of products arriving damaged are exceptionally rare, thanks to our rigorous quality control measures carried out by our trained warehouse staff prior to shipping.
However, if such an unlikely event does occur, please contact our support team via email, provide photos of the damage, and our dedicated team will find a solution for this issue.
Please note:Our sizing is based on international standards. To ensure a comfortable fit, we automatically have to size up by 1-2 sizes.
Shipping takes around 6-14 days after the 1~3 day processing time.
You can track your order on our tracking page or using the tracking link provided once your order has been dispatched.
For more information, please visit our Shipping & Refund policies.
Yes, you can update your shipping address after placing an order, provided it hasn't been dispatched yet.
PleaseΒ contact us at support@shopurbanego.comΒ with your order number and the new shipping address as soon as possible.